Damaged, Defective or Incorrect Items
Please contact us within 3 days of delivery if your order arrives damaged, defective, or contains an incorrect item.
Share your order number, a description of the issue, and clear photographs of the item and packaging. Please retain the item and packaging while we review your request.
Replacements
We normally offer a replacement for confirmed damaged, defective, or incorrect items. If a replacement is unavailable, we provide a refund. Please contact us before sending an item back so we can provide return instructions.
Return Shipping Costs
Velvetmoon will cover return shipping costs for confirmed damaged, defective, or incorrect items. Please contact us before returning the item so we can arrange collection or provide return instructions.
Change of Mind
We do not ordinarily accept returns because of a change of mind or personal fragrance preference.
Refunds
Approved refunds are processed within 5–7 business days. Your bank or payment provider may require additional time to credit the amount.
Cancellations
You may request cancellation before your order is dispatched. Cancellation is unavailable after dispatch.
Your Consumer Rights
The reporting window, replacement process, and cancellation conditions above do not limit your rights under applicable consumer law, including any applicable right to return goods or receive a refund.
Contact Us
Email: nishikacreation63@gmail.com
Phone: +91 8810480599